What is their insurance policy?
First, you need to work with companies that can provide you with insurance policies. Otherwise, if something happens to your goods whilst in transit, you cannot run after the firm or ask for an insurance claim. Now, if the company can give you an insurance coverage, the next thing you have to know is their coverage. There are insurance policies whose coverage will be limited only to the market value of your goods. This means that you cannot get an amount equal to the retail price of your item.
Are they members of a removal organisation?
A removal company must be a member of a removal organisation such as the British Association of Movers. This organisation has very strict guidelines for their members, one of which is that it must adhere to the high-quality standards and policies. If your chosen removal company is part of the group, you are assured of its excellent services.