Communicating With Your Moving Company: Questions to Ask for Hassle-free Moving
Most of us think of the packing and removal professionals we hire as service providers who are in our homes for a limited time to help us get ready to relocate. While that is the gist of the relationship you have with them, how productive and satisfactory this relationship turns out to be depends on the efforts you make to communicate with the movers about exactly what it is that you expect out of them.
While all home relocations more or less follow a similar patterns you can greatly improve the quality of services given and received by going an extra mile and spending some time asking questions and providing information to make sure that there are no disappointments or confusion later. The quickest way to a smooth and hassle-free home relocation is by asking questions before a contract is signed.
Ask if you can visit the company's office or closest branch. The answer to this question can help you determine whether you are interacting with a legit business owner or someone who is trying to scam you. Never work with a team that does not let you come to their office. And once you are at the office, do ask to see the equipment and tools that they use for removals. Interact and spend some time talking to the team; this will give you a better of sense of both the kind of professionals and the kind of people they are.
As a client, begin by getting rid of all the things you do not need any more and don't plan to take to your new house. This way, when you ask for a quote, the removal team will only calculate the items that do have to be moved. The first question you will want to ask, of course, is about how much the service will cost you. Instead of asking for a quote via the phone or online, it is much better to do so in person, preferably after the removal team has seen your place and determined the size of the job. Unless you do this, there is always a shred of ambiguity and the team can always claim that you had more items than you let on.
The only way to avoid any confusion and unpleasantness is to get an exact quote, in person. Request the team to visit your home and do a review. These evaluations are almost always free of cost, so if you are required to pay for them, it is advisable you consult removal companies that are willing to do so for free.
The next question to ask is about the experience the team has and how long they have been in business. Sure, everyone has to start somewhere, but it does make one feel so much more comfortable working with professionals who have been in the field for a considerable period. And remember, just the number of years isn't important- how many jobs they have completed successfully is what really counts. If you can get some references to check up on, or any other confirmations of quality services, you know you will be in good hands.
Ask about the kind of training the team undergoes and how regularly do these sessions take place. Ask about the last training program and do request some kind of proof of the same. Established removal companies ensure that their staff members undergo training at regular intervals to keep up their strength and skills and also to stay abreast with industry best practices and equipment upgrades. You don't want to work with a team that only gets practice on the actual day of the job!
Lastly, make sure you check with the team manager or business owner that there are no hidden costs and everything has been included in the contract. Go over this question a few times and only proceed if you are certain that the quote given to you is all-inclusive.